Shipping policy

Thank you for visiting and shopping at TER Drones. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All drone orders are processed as quickly as possible. Due to high demand and long lead times for critical drone components, we currently ship drone and kit orders within three months / 12 weeks of purchase on a first-come first-serve basis. We will try our best to ship earlier than stated, and will update lead times as they improve.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. TER Drones ships via Fedex, USPS and UPS. Delivery delays can occasionally occur. 

Shipment to P.O. boxes or APO/FPO addresses

TER Drones only ships to addresses within the United States.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

We recommend downloading the Shopify Shop app here for automatic tracking updates. 

Customs, Duties, and Taxes

TER Drones is not responsible for any taxes or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Damages

TER Drones will replace drones and equipment damaged in shipping, provided the customer immediately follows the directions listed below. 

If you notice that your shipment’s packaging has been damaged, please photograph the damaged packing before you open it. Please save all packaging materials and damaged goods before filing a claim.

Once you have opened a package and determined if the contents have been damaged, the damaged items must also be immediately photographed. Photographs of damaged packaging and damaged items must then be emailed to contact@ter-drones.com, along with a written description of the item, the order number and the tracking number. 

Use of any item damaged by shipping will void the TER drones warranty for shipping damages, and the damaged item can no longer be returned once it has been configured, flown or otherwise used.

 International Shipping Policy

We currently do not ship outside the U.S.